Privacy Policy
Effective date: 14 April 2026
Summary
- We do not show third-party advertising in the app.
- We do not sell your personal information.
- Beyond what is needed to run features on your device, we collect only anonymised or aggregated usage analytics and crash / stability diagnostics to improve the app.
- Contact: support@toms-phone.com or in-app messaging / support where available.
1. Who we are
Tom's Phone is an Android application that provides a simple, senior-friendly phone experience. This policy describes the app (as published on Google Play under the developer name shown there).
2. Information we collect
XXXX On your device. The app processes data needed for features you use—for example contacts, call handling, photos you take in the app, and settings. This stays on the device unless you explicitly contact us (e.g. email support) or use a feature that sends information to our servers.
Usage analytics. We use tools such as Google Firebase Analytics to collect anonymised or aggregated information (for example general usage patterns, app version, and device category). We do not use this to show ads or to build advertising profiles for third parties.
Crash and error reporting. We use tools such as Firebase Crashlytics to receive crash and error reports (for example device type, OS version, and stack traces) so we can diagnose and fix problems.
We do not collect personal data for marketing beyond the above, and we do not run in-app ads.
3. How we use information
We use the information described above to operate the app, maintain security and reliability, improve features, and respond to support requests. Analytics and crash data are used to understand stability and usage in the aggregate, not to sell data.
4. Third-party services
Analytics and crash reporting may be processed by Google(and similar infrastructure providers) according to their terms and our configuration. We configure these services for app improvement, not for third-party advertising in Tom's Phone.
5. Data sharing
We do not sell personal data. We may disclose limited information where required by law, to protect users and the service, or to vendors who process it solely to provide infrastructure (for example cloud or analytics providers), under appropriate agreements.
6. Data storage, security, and retention
We take reasonable steps to protect information. Crash and analytics data are retained only as long as needed to operate and improve the service, subject to our providers' retention settings. No storage method is perfectly secure.
7. Permissions
Android may ask you to grant permissions. Tom's Phone requests only what is needed for the features below. If you deny a permission, some features may not work.
| Area | Purpose |
|---|---|
| Phone & call state | Place and manage calls; cooperate with the system dialer where required. |
| SMS | Optional features such as alerts to assistants, only when you configure them. |
| Camera | Optional features such as contact or ID photos that you choose to capture. |
| Contacts | Show and call contacts as part of the simplified phone experience. |
| Call log | Call history and missed-call style reminders where those features are used. |
| Audio, vibration, wake lock, keyguard | Ringing, volume, vibration, and reliable behaviour during calls and alerts. |
| In-call & call screening | System integration for active calls, answering, and screening as implemented in the app. |
| Notifications | Important reminders and status (including on newer Android versions). |
| Foreground services | Reliable behaviour for ongoing call or related background work as allowed by Android. |
| Boot completed | Restore behaviour after device restart where you have enabled relevant features. |
| Battery optimisation | Optional prompts so time-sensitive call or alert behaviour is not stopped by aggressive battery saving, only if you agree. |
| Device admin | Optional kiosk or carer lock features—only if you or a carer explicitly completes setup in the app. |
8. Default phone app and home
On supported devices you may set Tom's Phone as the default phone app (dialer / calling) or default home launcher. That lets Android route calls and related intents through the app. Call handling runs on your device as part of normal phone operation; we do not use the default-phone role to collect the content of your calls for advertising.
9. International users
If you use the app outside your home country, information processed by our providers may be stored or processed in other countries where they operate.
10. Children's privacy
Tom's Phone is not directed at children. It is intended for adults, including older users and carers assisting them. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe we have collected such information, contact support@toms-phone.com and we will take steps to delete it where appropriate.
11. Your choices
You can limit some processing through device settings (for example revoking permissions or OS-level analytics options where available). Uninstalling the app stops further collection from that device.
12. Changes to this policy
We may update this Privacy Policy from time to time. The Effective date at the top will change when we do. Continued use of the app after changes means you accept the updated policy, unless applicable law requires otherwise.
13. Contact
For privacy questions or support: support@toms-phone.com. You can also reach us through in-app messaging or support where the app provides it.
This policy is provided for transparency and Google Play requirements. It is not legal advice; consider independent review for your jurisdiction.